Incident Discovery Time: 01:05pm on 06/01/2022
Time of Resolution: 02:39pm on 06/01/2022
Services Impacted: Printing

Description of Impact

Due to scheduled maintenance impacting Convenience points, MyPrint release stations were encountering an issue where students are unable to authenticate using their Terrier Cards, or by manually typing their BU Kerberos through the touchpad.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be related to a planned upgrade that was causing a portion of MyPrint authentication to fail (including Black and White quota-based prints).

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:05pm on 06/01/2022

Services Impacted: Printing

Description of Impact

Due to scheduled maintenance impacting Convenience points, MyPrint release stations are encountering an issue where students are unable to authenticate using their Terrier Cards, or by manually typing their BU Kerberos through the touchpad. Whereas color printing will not work until the scheduled maintenance is complete (planned), black and white printing through students’ print quota is also impacted (unplanned).

Current Status

This outage is related to planned maintenance related to CSGold.

Additional Information

Students will still be able to release MyPrint (Black and White only) print jobs using the older style MyPrint release stations. Locations of older MyPrint release stations are highlighted in green on this page: https://www.bu.edu/tech/services/cccs/printing/myprint/myprint-locations/

Next Update: Upon Resolution