Incident Discovery Time: 06:45am on 08/17/2022 Time of Resolution: 12:20pm on 08/17/2022 Services Impacted: Qualtrics Research Suite

Description of Impact

Clients attempting to access BU Qualtrics (https://www.bu.edu/qualtrics) were encountering an SSO timeout error after login.

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

The cause of this incident was determined to be a configuration issue with the vendor. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:45am on 08/17/2022 Services Impacted: Desktop Computing

Description of Impact

Qualtrics is not allowing SSO sign-on. BU clients cannot access Qualtrics at this time.

Current Status

IS&T teams have not yet identified the cause of the incident, but are working with the vendor. Next Update: upon resolution