Information Messages

Important Changes to Duo TODAY!

February 4, 2025: Boston University is no longer supporting text message or phone call options for Duo Multi-Factor Authentication (Duo MFA). Going forward, Duo Push via the Duo Mobile App will be the primary method for authentication. What This Means for You: If you’re already using Duo Push, no action is needed — everything will continue as… [read more]

Resolved: ServiceNow is currently unavailable.

Monday, October 10th, 2022

Incident Discovery Time: 12:00pm on 10/10/2022 Time of Resolution: 01:40pm on 10/10/2022 Services Impacted: Service Management Systems

ServiceNow was unavailable. Full service has been restored.

The vendor has resolved the incident. If you continue to have issues, please contact the IT Help Center.

Incident Discovery Time: 12:00pm on 10/10/2022 Services Impacted: Service Management Systems

ServiceNow is currently unavailable.

IS&T teams have not yet identified the cause of the incident, but are investigating.

Downdetector is reporting it down across the country. Next Update: 02:00pm