Incident Discovery Time: 02:15pm on 10/26/2022
Time of Resolution: 02:29pm on 10/26/2022

Services Impacted: Identity & Access Management (IAM)

Description of Impact

There were reports of intermittent issues logging into shibboleth protected BU resources (such as Blackboard Learn, and BUWorks). Clients attempting to log in to these services encounted a delay with the ‘Continue’ button changing to ‘Logging in, please wait…’ or a message, ‘The username you entered cannot be identified’.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:15pm on 10/26/2022

Services Impacted: Identity & Access Management (IAM)

Description of Impact

There are reports of intermittent issues logging into shibboleth protected BU resources (such as Blackboard Learn, and BUWorks). Clients attempting to log in to these services may encounter a delay with the ‘Continue’ button changing to ‘Logging in, please wait…’ or a message, ‘The username you entered cannot be identified’.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 03:40pm