Incident Discovery Time: 01:00pm on 07/09/2023 Time of Resolution: 02:45pm on 07/12/2023 Services Impacted: Desktop Computing, Software Licensing and Distribution

Description of Impact

Clients are receiving erroneous errors from Adobe that state their license is about to expire even though their license is not due to expire for a year or more..

Incident Description and Resolution

License has been updated and message is no longer displayed. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:00pm on 07/09/2023 Services Impacted: Software Licensing and Distribution

Description of Impact

Some clients are receiving erroneous errors from Adobe that state their license is about to expire, even though their license is not due to expire for a year or more.

Current Status

This is expected behavior, related to the fact that the University contract with Adobe is renewing this week. These error messages will stop after the renewal is completed. No action is necessary and no functionality should be affected by this message.