Incident Discovery Time: 08:25am on 11/15/2023 Time of Resolution: 08:40am on 11/15/2023 Services Impacted: Identity & Access Management (IAM)

Description of Impact

SailPoint was experiencing a recurring issue with a 504 Gateway Error.

Incident Description and Resolution

Service was restored. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:25am on 11/15/2023 Services Impacted: Identity & Access Management (IAM)

Description of Impact

SailPoint is experiencing a recurring issue with a 504 Gateway Error.

Current Status

The IAM team is aware of the outage and actively investigating. Next Update: 10:00am