Incident Discovery Time: 07:27am on 03/21/2024
Time of Resolution: 1:15pm on 03/21/2024

Services Impacted: Research Computing

Description of Impact

Service for SCC was restored after a power issue was resolved in the MGHPCC data center.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:35am on 03/21/2024

Services Impacted: Research Computing

Description of Impact

The Shared Computing Cluster (SCC) remains offline.

Current Status

Network Services is working towards remediation of this incident. Due to the earlier power interruption at MGHPCC, there is added difficulty in troubleshooting this incident.

Next Update: 12:15pm

Previous Update

Incident Discovery Time: 08:35am on 03/21/2024

Services Impacted: Research Computing

Description of Impact

The Shared Computing Cluster (SCC) is currently offline.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. There was an earlier power issue at Holyoke (MGHPCC) that was resolved, however SCC has remained offline.

Next Update: 10:30am