Incident Discovery Time: 05:45pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Server Infrastructure

Description of Impact

We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

If you continue to have issues, please contact the IT Help Center at ithelp@bu.edu If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 05:45pm on 04/01/2024 Services Impacted: Server Infrastructure

Description of Impact

We are currently encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 06:45pm