Incident Discovery Time: 08:10am on 04/23/2025
Incident Resolution Time: 09:57 on 04/23/2025

Services Impacted: Document Imaging & Management

Description of Impact

Onbase was unavailable at the moment and clients were receiving an “unauthorized_client” error.

Current Status

The vendor resolved the issue.

Previous Update:

Incident Discovery Time: 08:10am on 04/23/2025

Services Impacted: Document Imaging & Management

Description of Impact

Onbase is unavailable at the moment and clients are receiving an “unauthorized_client” error.

Current Status

Members of the IS&T Applications group are working with the vendor, Hyland, on this issue.

Next Update: 10:30am