Thursday, April 24th, 2025
Posted in Incidents
Incident Discovery Time: 08:44am on 04/24/2025
Time of Resolution: 01:27pm on 04/24/2025
Services Impacted: Auxiliary Systems
Description of Impact
The bufitrec.bu.edu website was down.
Incident Description and Resolution
IS&T teams have resolved the incident with the help of their vendor, VSI.
Additional Information
The root cause of this incident has been identified as a database error.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 08:44am on 04/24/2025
Services Impacted: Auxiliary Systems
Description of Impact
The myfitrec.bu.edu website is returning a “WebSpeed error from messenger process (6019)”.
Current Status
Fitrec Administration is working with their vendor to resolve this issue.
Next Update: 02:00pm
