Incident Discovery Time: 11:00am on 08/26/2020
Time of Resolution: 01:55pm on 08/26/2020
Services Impacted: Instructional Video Services

Description of Impact

Kaltura was unavailable.

Incident Description and Resolution

The vendor has resolved the issue.

Additional Information

The cause of this incident was determined to be an issue within Kaltura’s current database infrastructure.
If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:00am on 08/26/2020
Services Impacted: Learning Management Systemsv

Description of Impact

Kaltura (https://mymedia.bu.edu/) is experiencing issues.

Current Status

Clients can now log on to Kaltura, but once logged in they cannot see their videos. Clients are unable to view their Kaltura-hosted videos in Blackboard. Next Update: 02:00pm

Previous Update

Incident Discovery Time: 11:00am on 08/26/2020 Services Impacted: Learning Management Systems

Description of Impact

Kaltura (https://mymedia.bu.edu/) is unavailable.

Current Status

The vendor is aware that there is a problem and is actively working on it. (https://status.kaltura.com/incidents/zv84pxhkbs81). Next Update: 12:07am