Resolved: Concur Travel Services Experiencing Degraded Performance
Our travel and expense vendor, Concur had reported that a number of clients were experiencing errors, slow processing or were logged out when attempting to create, view, save, or approve expense reports. Full service has been restored….
Resolved: Terrier Marketplace is currently unavailable
Terrier Marketplace was unavailable. Clients were receiving an authentication error….
Resolved: Approving shopping carts in BUworks (SAP) is currently unavailable.
>Approving shopping carts in BUworks (SAP) was temporarily unavailable. Full service has been restored….
BUworks Scheduled Maintenance: Sunday, June 9th
Please be advised that BUworks services will have a scheduled outage from 8:00 a.m. to 2:00 p.m. Sunday, June 9, 2019. This outage is necessary to apply software updates to the BUworks platform. All BUworks services, including time entry submission and approval, paystub viewing, journal entries, bank updates and address information, student/staff/faculty request form submissions, Business Warehouse reports, and shopping carts will be unavailable during this time….
Resolved: Concur is reporting issues with downloading and uploading of images, expense report submissions, and invoice processing.
Resolved: Concur is reporting issues with downloading and uploading of images, expense report submissions, and invoice processing….
Resolved: Duo Two-Factor Authentication Latency Issues
There was an issue with extended delays to no response when requesting authentication from Duo on sites like BUworks. Full service has been restored….
Resolved: Known Issues with BUworks in Procurement
The following issues originating with the BUworks year end support pack update have all been resolved as of 12/21/18: Use of 3 step shopping cart results in “500 Internal Server Error” For best results use Professional version of the shopping cart Output of Purchase Orders does not reflect addresses that are changed Procurement: Print Preview…
One remaining issue with BUworks in IE (Internet Explorer) as of 1/4/19
As of the date of this update (1/4/19) only one known issue remains relating to IE that arose with the Support Pack Update occurring on 12/9/18. We continue to work with SAP to look for a potential solution, but there is low probability that we will find one in the short term. TAB FUNCTION ERROR…
Service Restored: Planned BUworks Outage – December 7th – 9th
The planned maintenance outage is over and service has been restored. If you continue to experience access issues, please contact the IT Help Center by sending an email to ithelp@bu.edu or calling 617-353-HELP (4357). Thank you for your patience during the upgrade process. —— Previous Updates ——- Please be advised that BUworks services will have…
Resolved: BUworks shopping cart approval issues
There is currently an issue with the shopping carts approval work-list accessed within BUworks (SAP)….