Archive for the ‘Incidents’ Category

Incident Discovery Time: 08:00am on 07/23/2025 Services Impacted: Description of Impact The vendor has identified a degradation affecting Ariba in SAP. You may experience issues accessing Guided Buying. Current Status The vendor has resolved this issue….

Incident Discovery Time: 10:41am on 07/18/2025 Time of Resolution: 10:55am on 07/18/2025 Services Impacted: Dropbox Description of Impact A number of Dropbox users report that they cannot sign into Dropbox via SSO Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a certificate…

Incident Discovery Time: 09:48am on 07/16/2025 Time of Resolution: 12:11pm on 07/16/2025 Services Impacted: Blackboard Description of Impact Feeds from Campus Solutions into Blackboard did not run last night – updates may not have transferred into Blackboard. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…

RESOLVED: VPN Login Issue – Authentication Timeout
Update: Verizon, our service provider, has extended the restoration time to 1:30 AM on July 12th.
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Dear Colleagues, I would like to take a moment to update you on a significant initiative that has been a priority for IS&T and the University for over a decade: the replacement and retirement of our mainframe and legacy application systems. Our journey began in 2011 with the implementation of SAP for Finance and HR…

Blackboard Kaltura Video Loading Issue…

Intermittent Slowness on MyBUStudent…

We are experiencing intermittent email delivery issues….

The cause was determined to be an expired SSL certificate….

Email delivery to @bu.edu addresses was delayed….