Archive for the ‘Uncategorized’ Category

Incident Discovery Time: 05:40pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Websites Description of Impact We were encountering login issues with my BU (https://www.mybustudent.bu.edu). Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center at ithelp@bu.edu If you…

Incident Discovery Time: 05:45pm on 04/01/2024 Time of Resolution: 07:40pm on 04/01/2024 Services Impacted: Server Infrastructure Description of Impact We were encountering server issues affecting user login times or accessibility to our web app: Point and Click (PnC) & REDCap Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue…

Incident Discovery Time: 10:35am on 04/01/2024 Time of Resolution: 11:17am on 04/01/2024 Services Impacted: Description of Impact We were encountering issues with form submissions across all WordPress sites. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information If you continue to have issues, please contact the IT Help Center. Previous Update Incident…

Clients cannot access http://www.bu.edu/mybuaccount and http://www.bu.edu/mybuidentity. This is preventing clients for claiming accounts, changing passwords, etc….

Receiving errors when trying to access the Links (StudentLink, ShareLink, FacultyLink, etc.)
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Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)
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Affected clients were corrected in the AdobeCC License tool and notified of the correction via email….

Client reported WiFi and wired Network outage on CAS building. The network issue is resolved, and the services are restored.
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Issue with Employee Data Entries Disappearing in BUWorks after Saving is resolved.
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Power has been fully restored to the data center, and SCC compute nodes are now available….