Logging In as an Agent When Using Cisco Webex

If you are a call center agent, follow the steps below to log into your agent ID from Cisco Webex.

Before logging in as an Agent, you must be logged in on only one device at a time. Before logging in to Cisco Webex, please log out of Extension Mobility on your desk phone. If you are logged in to both Extension Mobility and Cisco Webex, or if you are not logged in anywhere, you will receive an error message when accessing Finesse.

When you return to your desk phone, please submit a request to adjust your profile to work on that device.

  1. If you are not already on campus or connected to the BU network, connect to the BU VPN.
  2. Launch and log in to Cisco Webex, if you have not already done so.
  3. Open Finesse as you normally do on campus and log in. (Reminder: If accessing Finesse remotely, make sure you are connected to the BU VPN.)
  4. Go live in Finesse. You can now begin accepting calls.