MicroStrategy report service support information
A new report service for research faculty called MicroStrategy is now available. Clients of this service will soon be notified of its availability. If we get tickets about it, please refer to KB0011548 for more information, including escalation information.
Primarily, we will be responsible for troubleshooting authentication issues before escalating tickets to either Information Security or Business Intelligence Reporting, depending on what the KB articles says to do.
These tickets should be classified as the Service Component “Grants Management Reporting”.