General FAQs
I have questions but they are not answered on this FAQ. How do I get these questions answered?
- Please please submit a ticket on the VPFA Customer Service Portal, and a ticket will be created for our travel services group. They will respond as quickly as possible and if your question is a good one it might be added to the FAQ. If your question pertains to a specific report, the report key or report name should be included in your inquiry in order to facilitate a timely resolution.
Do you have a newsletter or a way to stay informed of what is changing with the system or Travel Services?
I would like to schedule a training. How do I do this?
- Please submit a ticket on the VPFA Customer Service Portal with the subject line “Group training” or “Individual Training” and a ticket will be created . A member of our travel services group will contact you to schedule the training.
How do I request access to Concur?
- Concur profiles are created automatically by the system after the employee’s official start date, based on how their position is set up in SAP. Students do not have access to Concur. All other employees should submit a ticket on the VPFA Customer Service Portal if they need access to Concur and are not able to log in through BUworks Employee Self Service.
FAQ Main Menu
