Travel FAQs
What should I know as an infrequent traveler?
- Be sure to activate your USBank card before you go (see instructions on the back of card)
- Take more than one credit card, in case one is declined
- Call all your card providers before you go to let know where you will be (the phone number is on the back of the card)
- If your card is declined, call USBank, using the toll free phone number on the back of the card and they will be able to help you
- If you have an issue with the limit on your credit card, call Card Services at 617-353-6698.
- The Concur Travel System can be used to book your travel as well.
Can the Concur tool be used to book my travel?
- The Concur system can be used for both the booking and expense reporting of your travel. See the “booking” tab in the Concur application
Can the Concur tool be used to book travel for a guest?
Can I use my Travel Card to book travel for someone else?
- Yes- your Travel Card should be used to book travel and accommodations for guests and students. Your Travel Card should not be used to book travel for another university employee. To make travel arrangements on behalf of faculty or staff the employee will need to set you up as a Travel Arranger, and their own Travel Card should be used. If they are not a cardholder they should submit an application to Card Services.
How can I contact Christopherson Travel Management?
- You can call (617) 353-1700 or email travelbooking@bu.edu
I am trying to book via Concur and am encountering an error or have a question- who should I contact?
- You should contact Christopherson Travel at (617) 353-1700 or email travelbooking@bu.edu – there is no fee for asking questions or reporting issues
I have questions about travel and business expenses on my grant or sponsored award- who should I contact?
- All questions about travel or allowable expenses on your grants or sponsored awards should be addressed with Post Award Financial Operations: Please click here to contact PAFO
When should I start my expense report?/How do I handle expenses for future travel?
- Your expense report should be started as soon as the first expense related to a trip or event has been incurred:
- If booking with Christopherson Travel , your travel itinerary will feed into your profile and this can be placed into a shell report if you booked using a personal credit card. If a Travel Card was used, you should wait till the card transaction feeds in and then match the transaction and itinerary, creating a single expense item which should then be added to a shell report.
- If you booked travel using a personal credit card and through a vendor other than Direct Travel you should begin entering in the out of pocket expenses as they are incurred, and upload all of your receipts.
What are the policies surrounding rental car insurance?
- Please review the full details here and review the Travel Card Policy.
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