Contact Us
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Best ways to contact the USC staff
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| Mode |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
| Phone (617-358-1818) |
9am to 5pm EST |
9am to 5pm EST |
9am to 5pm EST |
9am to 3pm EST |
9am to 5pm EST |
Virtual drop-ins via Zoom
(links added each day, just before session opens) |
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3-4:30 pm
Join Zoom drop in (do not click the link outside of these hours, the Zoom will not work properly) |
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3-4:30 pm
Join Zoom drop in (do not click the link outside of these hours, the Zoom will not work properly) |
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| Leave of absence / withdrawals |
Summer 2025 leave/withdrawal instructions (for CGS 1st year students only): our team will begin accepting and processing requests on April 23.
Instructions for Fall 2025 leaves/withdrawals (for non-MET undergraduates).
Our team will begin accepting request forms and processing requests starting the last week in May; check back then for information and instructions.
The deadline to arrange Spring 2025 leave of absence and withdrawals has passed. Contact your school/college advising area for assistance if you are unable to complete your semester coursework due to emergency circumstances.
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| Email (usc@bu.edu) |
Email reply time is typically 2-3 business days. Please review carefully the time-sensitive information and links provided in our autoreply message. |
| Mailing address |
University Service Center
Boston University
881 Commonwealth Avenue
Boston, Massachusetts 02215 |
Not sure the best way to reach us? When in doubt, call. We are happy to chat and help directly or get you pointed to the best resource.
Meet our staff
Our team has many years of experience assisting BU students with a variety of questions and concerns, and is very knowledgeable about University policies and procedures. We can work with you directly, or we might work with your advisors and staff from other BU resource offices for situations that are more complex or multi-layered.
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Rashita Clark
Associate Director
I am first generation undergraduate and graduate student. I have worked in higher education for almost 10 years. I started my higher journey at BU School of Education (now BU Wheelock College of Education and Human Development) as an Administrative Coordinator, Associate Dean’s Administer and then Strategic Partnership and Recruitment Associate. I oversaw the Academic Success Program, served 4 years on the Academic Conduct Committee and I was the co-chair for the Staff and Faculty of Color Affinity group. I am a BU alumnus I received my fourth Masters in Higher Education Administration (Ed.M.) from BU School of Education. Working in the USC office gives me the opportunity to work with and help students. In my spare enjoy traveling, reading and spending time with family and friends. |
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Vincent Crotwell
Associate Director
I have spent my career finding ways to help others through difficult or complicated situations in the best way for each individual. I previously worked in the areas of mediation, conflict coaching, life coaching, and restorative justice. Universities are like mazes; difficult to navigate. It is my goal to be the individual with a torch and a map that can help you through the maze, hopefully have a little bit of fun along the way. Outside of work you will find me playing video games, playing my bass, or working on an art project like glass blowing beads. |
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Carmen Ortiz
Administrative Coordinator |
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Natalie Verge
Senior Associate Director
Natalie began her career at Boston University in Undergraduate Admissions and has been with the University Service Center since June 2009. She is a proud double Terrier and holds a Bachelor of Arts in Political Science from the College of Arts & Sciences and a Juris Doctor from the School of Law. Over her time at BU, she has served on numerous University and Enrollment and Student Administration committees, including the University Board on Student Conduct; she is a Terriers Connect trainer and spent many years working with first generation college students. She loves the problem solving aspect of her role and enjoys imparting her BU knowledge to students and helping them navigate life at BU and beyond. In her spare time, Natalie can be found gardening, relaxing on the beach, experimenting with new recipes, and enjoying the company of family and friends. |
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Kristine Gilchrist-Minasidis
Director
As the first person in my family to pursue college, moving away to BU was exhilarating, and daunting. I’m a double Terrier (CAS/GRS) now, and indebted to the wonderful professors and administrators who encouraged and supported me. I’m thrilled to put my hard earned BU and “college knowledge” to use in my current role. I love that our team helps smooth the way for students facing challenges, and educates on navigating a large, urban, research institution–a necessary skill for life in the post-college world. |
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