Information Technology

Our main copy and print room is located on the third floor of 2 Silber Way. Two copy machines serve as scanners and printers. One color printer is available for small color printing jobs. For larger color print jobs, please use FedEx Office with the approval of your department chair.

Faculty and staff in 621 Commonwealth Avenue may access the Ricoh copier/printer located on in room 306.

Faculty and staff on the Fenway Campus may access the Ricoh copier/printer located on the first floor of the Fenway Activities Building (180 Riverway).

To gain wireless access to these machines, contact the Desktop Services Specialist (ithelp@bu.edu).

For printer paper or staples, contact the Administration & Finance team at wheops@bu.edu.

For help troubleshooting problems with the printers or copiers, contact the Desktop Services Specialist at ithelp@bu.edu.

A convenient resource for printing everything from one-page flyers to large posterboards is BU FedEx Office Print & Ship Center, located at 115 Cummington Mall, Boston, MA 0221

Each office is equipped with a phone. Numbers within BU may be dialed via the last 5 digits. For example, if someone’s full number is 617-123-4567, dial 3-4567 to reach him/her.

There are two steps to setting up voice mail. You must complete both of these steps for your voicemail to function properly.

Initialize your voice mail: The first time you call into the voice-mail system, you will be asked to set up your mailbox. Detailed voice instructions will guide you through each of these steps. If you miss hearing an instruction, each one will be repeated.

1. Dial 3-9999 to access the voicemail system. The prompts will lead you through the following steps.
2. Press * (star) to enter your mailbox.
3. Dial your personal 7-digit mailbox account number. This is the same as your 7-digit telephone number.
4. Enter your starter password. The starter password for all new accounts is 1234.
5. The system will prompt you to press 1 to record your name. Simply state your name when prompted and press # (pound).
6. The system will prompt you to press 1 to record your personal greeting. Callers will hear this recording when you don’t answer. Record your greeting when prompted and press # (pound).
7. Create a pass code. Your pass code is a number from 4 to 10 digits long that keeps your mailbox private and secure. Choose a number you won’t forget.
8. Your account is now set up and you will be returned to the main menu.

**Optional steps:

1. Record your busy greeting. Callers will hear this recording when you are on the phone. From the main menu, press 9, 1, 3. The system will prompt you to press 1 to record your busy greeting. Record your greeting when prompted and press # (pound).
2. The BU voice messaging system includes a web portal for you to customize your voice messaging options, including the delivery of voice messages via email. For detailed instructions on using the portal, see the faculty and staff user guide.

Call Forwarding

Program call forwarding to your mailbox: Before your voice mailbox will start recording messages, you must program the call forwarding on your line. This crucial step must be done at your desk after you have initialized your voice mailbox.

To forward your voicemail when your line is busy:

1. Lift the handset (hear dial tone)
2. Dial 176 (hear special dial tone)
3. Dial 3-9999
4. Hear confirmation tone
5. Hang up.

To forward voicemail when your line is not answered:

1. Lift the handset (hear dial tone)
2. Dial 178 (hear special dial tone)
3. Dial 3-9999
4. Hear confirmation tone
5. Hang up.

The Server, or S-Drive, is a central location for information and storage of files and folders. The S-Drive also automatically backs up, providing a safe place for data storage. In addition to the main S-Drive, which has folders for different departments, programs, and offices across the school, each faculty member is given a personal, private folder on the S-Drive, labeled with the corresponding Kerberos user name. To find it, open the S-Drive and select Users. Folders are arranged alphabetically.

If you need assistance accessing the S-Drive, please contact the Desktop Services Specialist.

Connect to the S-Drive via Mac:

1. Click on Finder then click on the “Go” from the menu bar.
2. Select “Connect to Server”
3. Type in: Cifs://ad.bu.edu/dfs/sed/Shared/ (for Deaf Studies, type in: cifs://ad.bu.edu/dfs/sed/deafstudies)
4. If prompted, please enter Kerberos user name and password.

Connect to the S-Drive via PC:

1. If the PC is BU owned, it will be automatically mapped to the S:\.
2. If it is not, click on the Start button. Then, in the Search/Run Menu type the following: \\ad.bu.edu\dfs\sed\shared
   (for Deaf Studies, type in: \\ad.bu.edu\dfs\sed\deafstudies)
3. If prompted, please enter: ad\KERBEROS_USERNAME and password