Hotel-like hospital rooms’ impact on patient well-being and willingness to pay: An examination using the theory of supportive design
By Makarand Mody
Abstract
The study aims to examine how features that foster a sense of control, create positive distractions and provide access to social support influence patients’ well-being and, subsequently, their likelihood to choose hotel-like hospital rooms and their willingness to pay higher out-of-pocket expenses for such rooms. While there is increasing evidence to suggest the importance of the provision of hospitality in healthcare settings, research on these developments remains under-represented, particularly in the hospitality literature. In response, the present study builds on Ulrich’s (1991) theory of supportive design to examine patient responses to hotel-like features in a hospital room.
Read More: doi.org/10.1108/IJCHM-04-2017-0231