Conveying Hotel Cleanliness During COVID-19 Crisis
By Suzanne Bagnera
Abstract
For hotel housekeeping, COVID-19 has become a showstopper, and not the good kind! Traditional guestroom cleaning programs fall shy of the hygiene standards required amidst COVID-19. The inflow of guests from around the world elevates the risk of contamination in hotels. Exacerbating that risk is that fact that guestrooms contain extensive traps for bacteria: from TV remotes to telephone sets, and from bedding to bathroom fixtures, hotels can become hotspots for microbial hazards.
Change is needed to advance cleaning protocols from observation-based to medical-grade. Change is also needed to give guests assurance that hotels are doing everything possible to provide safe and secure stays. Change is needed to make the task of housekeeping a more immersive experience. Based on travelers’ reactions to the pandemic and recent industry actions and pledges, we recommend some practical tips that hotels can consider when addressing guest concerns about sanitation and safety.
Read More: https://www.costar.com/article/1404738309