USA Today – Some Hilton hotels to bring back daily housekeeping. See how other hotel policies compare
Hotels have been adjusting their housekeeping policies post-COVID-19 lockdowns, with various brands shifting toward an opt-in model that provides daily housekeeping only to guests who request it.
At least one operator is reversing course. Hilton will begin offering automatic daily housekeeping at its luxury, full-service, lifestyle brands as well as its Embassy Suites hotels worldwide this fall, according to spokesperson Josie Hill. Other brands within the U.S. and Canada, including extended-stay hotels, will receive automatic service every other day.
Hotels may also be inclined to adjust housekeeping policies to meet customer expectations, according to professor Leora Halpern Lanz, the assistant dean of Boston University’s School of Hospitality Administration. This is especially true among the higher-end hotels and resorts.