[The Daily Free Press] SHA professor Carol Bliss breaks boundaries in club management, shares joys of hospitality
Not many people can say they call a place with over a thousand rooms “home.” But working in the hotel industry gave Carol Bliss, adjunct professor at Boston University’s School of Hospitality Administration, the unique opportunity.
“You got to exude your actual personality, like welcoming somebody into your house and your house being 1,200 rooms,” she said.
Now, Bliss is the general manager and chief operating officer of the Chilton Club, a distinguished, women-dominated private social club in Boston where she oversees 860 members. As general manager of the club, a position she’s held since 2018, Bliss has to “understand hospitality and business, as well as marketing and communications and everything in between.”