[NPR Marketplace] Restaurant dinners are eating earlier than ever

What time are you sitting down for dinner these days? Thursday, restaurateur Danny Meyer, the brains behind Shake Shack and Union Square Hospitality Group, which operates a bunch of restaurants in New York City, tweeted an observation. He said: “When did a six o’clock dinner reservation become the new eight?“ Yes, New York City has […]

SHA Presents the Dean’s Distinguished Speaker for Fall 2023: Aramark’s COO, Marc Bruno

A Journey from Campus Kitchen to COO: Marc Bruno’s Three Decades at Aramark Friday, October 20 at 11am-12pm  September 20, 2023 (Boston, MA) — As part of the esteemed Dean’s Distinguished Speakers Series, Boston University School of Hospitality Administration (BU SHA) is thrilled to announce a special engagement with Marc Bruno, Chief Operating Officer of […]

RISE OF THE MANAGEMENT COMPANY: THIRD-PARTY HOTEL OPERATORS COME TO THE FORE

Multi-branded lodging companies, from Marriott International and Hilton to Hyatt Hotels Corp. and InterContinental Hotels Group, are leaning hard into asset-light strategies that favor franchising, an approach that generates fees with a lower cost base. The void, then, of operating assets has fallen more and more to third-party management companies (TPMCs), which hire, fire, oversee […]

USA Today – Some Hilton hotels to bring back daily housekeeping. See how other hotel policies compare

Hotels have been adjusting their housekeeping policies post-COVID-19 lockdowns, with various brands shifting toward an opt-in model that provides daily housekeeping only to guests who request it. At least one operator is reversing course. Hilton will begin offering automatic daily housekeeping at its luxury, full-service, lifestyle brands as well as its Embassy Suites hotels worldwide this fall, according […]

BU Today – The Pandemic Changed How We Eat, Travel, Tip. Now Things Are Changing Again

It wasn’t all COVID’s fault, but the pandemic profoundly changed how we eat, travel, and even tip—it upended the entire hospitality business.  When the pandemic started in March 2020, hospitality, like a lot of other industries, all but stopped. People stayed home, didn’t travel for business or pleasure, and didn’t eat out. Workers were laid […]

BU School of Hospitality Administration Launches Real Estate Advisory Council

Boston, MA (July 11, 2023) – Boston University School of Hospitality Administration (BU SHA) is proud to announce the formation of a Real Estate Advisory Council. These highly respected leaders represent various real estate sectors, including hotel ownership, development, research, consulting, financing, asset management, transaction advisory, and law. The Council’s extensive combined global experience, network […]

To tip or not to tip? 3 reasons why tipping has gotten so out of control

It has become as much a part of our daily lives as getting our to-go coffee: the screen turn. It’s the moment when you’ve ordered your coffee and the barista turns the payment screen toward you, with prompts asking you for a tip. Tipping is on the rise across the U.S. as more and more […]