Faculty Research Articles published on scholarly sources.
[BU Today] SHA Students Partner with Museum of Ice Cream for Hands-on Learning Experience
Boston University’s summer courses cover a wide variety of topics: art, mathematics, history, and…ice cream? For one School of Hospitality Administration class, that was exactly the assignment. This summer, students enrolled in Introduction to Customer Experience Management partnered with the Museum of Ice Cream (MOIC) in Boston’s Seaport. Read More By: Alene Bouranova Date: August 15, 2025 […]
[The Good News Project] Nosy Coworkers Can Spike Your Stress Levels
They’re a common office menace: the nosy coworker. They read over shoulders, loiter as friends chitchat, ask uncomfortable personal questions. It can be tempting to duck for cover whenever you see them heading your way. But separating the prying and obtrusive from the merely curious and concerned can be challenging. What one person considers nosy, […]
[AFAR] Michelin Unveils New Hotel Ratings, Michelin “Keys”
Only 11 hotels in the United States were awarded Michelin’s highest distinction as part of the company’s newly announced hotel rating system. The system is similar to Michelin’s restaurant guide but instead of stars, hotels are given “keys”: three denoting the top honor, or an “extraordinary stay”; two marking hotels that are deemed “exceptional”; and […]
[Boston.com] Should the tipped minimum wage be abolished? Lawmakers hear from advocates, servers on proposed ballot question.
State lawmakers heard arguments for and against a proposed ballot question to raise the minimum wage for tipped workers Tuesday — a measure some say would mean less money for workers and others say would protect workers’ rights. One Fair Wage, a national coalition, is sponsoring a proposed ballot question to raise the current $6.75 wage […]
[NPR Marketplace] 2023 was a big year for the hotel industry. Has its recovery peaked?
InterContinental Hotels Group — which owns Holiday Inn, Crowne Plaza and others — reported on Tuesday that it had good earnings in 2023. The company made more money per room last year and increased its profits to over $1 billion for the first time. 2023 was a big recovery year for a lot of hotels, but is […]
[BU Today] Is Today’s Minimum Wage an Honest Living Wage?
School of Hospitality Administration speaker series on Wednesday to address minimum wages, tipping, hospitality industry challenges At $15 an hour, the minimum wage in Massachusetts is one of the highest in the nation, trailing only New York, Connecticut, Washington, D.C., the state of Washington, and California. The minimum wage still languishes in the single digits […]
[New York Times] Will Hotels Finally Beat Rentals in the Lodging Tug of War?
In cities from New York to Vienna, new short-term-rental restrictions — designed to improve housing availability for residents — are poised to boost the bottom lines at hotels. In New York in November, shortly after Airbnb and the like were limited to stays of 30 days or longer, hotel occupancy was up 6 percent and […]
[WalletHub] Best Travel Credit Cards of December 2023
With big bonuses and good rewards throughout the year, the top travel credit cards can help you get free flights, hotel stays, and other travel benefits. When picking a travel credit card, think about how you usually travel. Having the right card can save you more than $1,000 in the first two years. Check out […]
Real estate investment trusts during market shocks: Impact and resilience
Dr. Apostolos Ampountolas, SHA Assistant Professor of Hospitality Finance, recently published an article in the Tourism Economics Journal that examined five real estate investment trusts (REITs) market indices’ responses to market shock from the initial COVID-19 pandemic announcement using an event study design. This study advances our understanding of pandemic-related market crashes and how COVID-19 affected […]
BU Today – Flying over the Holidays? Plan to Buckle Up for a Bumpy Ride
If you’re flying to see family or friends this holiday season, allow for a little flexibility—and a lot of grace, advises Makarand Mody, SHA associate professor of hospitality marketing. Professor Mody gave BU Today some expert tips to make it a smooth ride. Read More