Faculty Research Articles published on scholarly sources.
INNOVATING THE FUTURE OF FOOD: A Conversation with Dr. Injoon Huh, Dr. Wonil Koo, and Mr. Dongyeob Lim
Boston University’s School of Hospitality Administration is spotlighting innovations that transform how food and hospitality intersect with technology, sustainability, and global markets. Through its focus on Experience Innovation, SHA connects academic expertise with real-world industry challenges to improve customer experiences, operational efficiency, and long-term value. In this context, Sean Jung Ph.D. serves as an academic […]
Latest Research Reveals How Task–AI Fit Influences Job Crafting and Performance in Hotels
A newly published study in the Journal of Hospitality and Tourism Management by Lan Lu, Ed.D., and Richard Currie, Ph.D., sheds light on how artificial intelligence (AI) influences hotel employees’ behavior and performance. Drawing on data from an experience-sampling field study of employees in 13 luxury hotels in Orlando, Florida, the research reveals that task–AI […]
[WCVB]Boston restaurants celebrating inclusion in Michelin Guide for first time
Seth Gerber, a Boston University culinary instructor, is interviewed by WCVB saying that the Michelin honors validate years of hard work by Boston’s chefs and help position the city as a rising culinary destination. Link to the news
[BU Today] SHA Students Partner with Museum of Ice Cream for Hands-on Learning Experience
Boston University’s summer courses cover a wide variety of topics: art, mathematics, history, and…ice cream? For one School of Hospitality Administration class, that was exactly the assignment. This summer, students enrolled in Introduction to Customer Experience Management partnered with the Museum of Ice Cream (MOIC) in Boston’s Seaport. Read More By: Alene Bouranova Date: August 15, 2025 […]
[The Good News Project] Nosy Coworkers Can Spike Your Stress Levels
They’re a common office menace: the nosy coworker. They read over shoulders, loiter as friends chitchat, ask uncomfortable personal questions. It can be tempting to duck for cover whenever you see them heading your way. But separating the prying and obtrusive from the merely curious and concerned can be challenging. What one person considers nosy, […]
[AFAR] Michelin Unveils New Hotel Ratings, Michelin “Keys”
Only 11 hotels in the United States were awarded Michelin’s highest distinction as part of the company’s newly announced hotel rating system. The system is similar to Michelin’s restaurant guide but instead of stars, hotels are given “keys”: three denoting the top honor, or an “extraordinary stay”; two marking hotels that are deemed “exceptional”; and […]
[Boston.com] Should the tipped minimum wage be abolished? Lawmakers hear from advocates, servers on proposed ballot question.
State lawmakers heard arguments for and against a proposed ballot question to raise the minimum wage for tipped workers Tuesday — a measure some say would mean less money for workers and others say would protect workers’ rights. One Fair Wage, a national coalition, is sponsoring a proposed ballot question to raise the current $6.75 wage […]
[NPR Marketplace] 2023 was a big year for the hotel industry. Has its recovery peaked?
InterContinental Hotels Group — which owns Holiday Inn, Crowne Plaza and others — reported on Tuesday that it had good earnings in 2023. The company made more money per room last year and increased its profits to over $1 billion for the first time. 2023 was a big recovery year for a lot of hotels, but is […]
[BU Today] Is Today’s Minimum Wage an Honest Living Wage?
School of Hospitality Administration speaker series on Wednesday to address minimum wages, tipping, hospitality industry challenges At $15 an hour, the minimum wage in Massachusetts is one of the highest in the nation, trailing only New York, Connecticut, Washington, D.C., the state of Washington, and California. The minimum wage still languishes in the single digits […]
[New York Times] Will Hotels Finally Beat Rentals in the Lodging Tug of War?
In cities from New York to Vienna, new short-term-rental restrictions — designed to improve housing availability for residents — are poised to boost the bottom lines at hotels. In New York in November, shortly after Airbnb and the like were limited to stays of 30 days or longer, hotel occupancy was up 6 percent and […]