Faculty Research Articles published on scholarly sources.
[NPR Marketplace] Restaurant dinners are eating earlier than ever
What time are you sitting down for dinner these days? Thursday, restaurateur Danny Meyer, the brains behind Shake Shack and Union Square Hospitality Group, which operates a bunch of restaurants in New York City, tweeted an observation. He said: “When did a six o’clock dinner reservation become the new eight?“ Yes, New York City has […]
USA Today – Some Hilton hotels to bring back daily housekeeping. See how other hotel policies compare
Hotels have been adjusting their housekeeping policies post-COVID-19 lockdowns, with various brands shifting toward an opt-in model that provides daily housekeeping only to guests who request it. At least one operator is reversing course. Hilton will begin offering automatic daily housekeeping at its luxury, full-service, lifestyle brands as well as its Embassy Suites hotels worldwide this fall, according […]
BU Today – The Pandemic Changed How We Eat, Travel, Tip. Now Things Are Changing Again
It wasn’t all COVID’s fault, but the pandemic profoundly changed how we eat, travel, and even tip—it upended the entire hospitality business. When the pandemic started in March 2020, hospitality, like a lot of other industries, all but stopped. People stayed home, didn’t travel for business or pleasure, and didn’t eat out. Workers were laid […]
To tip or not to tip? 3 reasons why tipping has gotten so out of control
It has become as much a part of our daily lives as getting our to-go coffee: the screen turn. It’s the moment when you’ve ordered your coffee and the barista turns the payment screen toward you, with prompts asking you for a tip. Tipping is on the rise across the U.S. as more and more […]
BU Today – Fascination with Titanic Underscores Dangers of Extreme Tourism
What was supposed to be an eight-hour trip to view the wreckage of the Titanic is now looking like a largely avoidable tragedy. The harrowing search for the Titan ended Thursday, as the US Coast Guard announced they found evidence that the submersible vessel had probably imploded and all five passengers were believed to be dead. […]
The BHR Leadership Edition: May-June 2023
This special edition on Leadership arrives on the heels of our school’s marquee event, the Hospitality Leadership Summit. One overarching theme among these innovators was centered on well-being: taking care of our mental and physical health. In this way, the Summit presents a fitting segue to this special edition on Leadership, edited by Richard Currie, […]
The BHR Brain Food Edition: December 2022
Food is often front and center of the Hospitality experience. The December issue of Boston Hospitality Review on “Brain Food,” edited by David Edwards, Ph.D., scientist, author, pioneering inventor, explores ways to rethink the food experience. “I had become fascinated with the potential of airborne sensory signals to reshape our experience of food and help […]
[GRID] Professor Sean Jung Discusses why Restaurants are cutting hours and closing early amid employee and customer crunch
Why you can’t get a table or a late-night bite to eat. Tough getting a reservation lately at your favorite restaurant — or any restaurant for that matter? Across the nation, restaurants are open fewer hours and closing earlier. Nearly 4 in 5 restaurants nationwide have reduced their hours since 2019. They’ve done so by […]
[The Points Guy] Professor Leora Lanz on Why Luxury Trains are the Next Stop for some Luxury Hotel Brands
You have more than Agatha Christie to thank if you immediately think “Orient Express” when someone brings up the notion of luxury train travel (preferably sans murder). The Venice Simplon-Orient-Express still runs today thanks to travel company Belmond (formerly known as Orient Express Hotels). The luxury train operates between a variety of cities, including Paris […]
[WalletHub] Professor Makarand Mody Shares his Insight on Best Foodie Cities in America
Americans today apply the term “foodie” to anyone who loves gourmet dining. But foodie culture isn’t limited to restaurants. Foodies enjoy discovering new and unique flavors wherever they can find them, including in their own kitchens and less prominent establishments like street food stalls. For these people, the experience of eating is elevated to a […]