[GRID] Professor Sean Jung Discusses why Restaurants are cutting hours and closing early amid employee and customer crunch
Why you can’t get a table or a late-night bite to eat. Tough getting a reservation lately at your favorite restaurant — or any restaurant for that matter? Across the nation, restaurants are open fewer hours and closing earlier. Nearly 4 in 5 restaurants nationwide have reduced their hours since 2019. They’ve done so by […]
[The Points Guy] Professor Leora Lanz on Why Luxury Trains are the Next Stop for some Luxury Hotel Brands
You have more than Agatha Christie to thank if you immediately think “Orient Express” when someone brings up the notion of luxury train travel (preferably sans murder). The Venice Simplon-Orient-Express still runs today thanks to travel company Belmond (formerly known as Orient Express Hotels). The luxury train operates between a variety of cities, including Paris […]
[WalletHub] Professor Makarand Mody Shares his Insight on Best Foodie Cities in America
Americans today apply the term “foodie” to anyone who loves gourmet dining. But foodie culture isn’t limited to restaurants. Foodies enjoy discovering new and unique flavors wherever they can find them, including in their own kitchens and less prominent establishments like street food stalls. For these people, the experience of eating is elevated to a […]
[buku] Professor Leora Lanz Discusses Soundbites with buku: Think Differently
“We’re in a period of revolution, and it’s still evolving.” A passionate comment from my guest on the latest episode of the Soundbites podcast, Leora Halpern Lanz, ISHC, from Boston University School of Hospitality Administration. Leora talks with me about hospitality’s challenge to innovate amidst an unstable time, and it’s time to throw out the […]
[Vox] Professor Sean Jung Shares his Insight: Everyone wants a tip now, Do you have to give them one?
Thanks to touchscreens and the pandemic, tipflation is everywhere — and it’s hard to say no. Jenny Kivett went to see the band War on Drugs at Colorado’s storied Red Rocks Amphitheater last month. The show was great. Buying merch, less so: A vendor prompted her to kick in a 20 percent tip for an […]
[Journal of Hospitality & Tourism Cases] Professor Leora Halpern Lanz Shares her Perspective on Extended Stay America: HR Success amidst the COVID-19 pandemic.
A labor of love. What began in 2020 has finally been published for educational purposes: “Extended Stay America: HR Success amidst the COVID-19 pandemic.” For educators, the case and the teaching notes are available via membership access to ICHRIE in the Journal of Hospitality & Tourism Cases. This case study can be leveraged for use […]
[Vox] Professor Sean Jung Shares his Perspective on Where do restaurant “service fees” really go?
Service charges are making dining out more expensive, but that doesn’t mean your server sees that cash. Service charges have become commonplace for things like online delivery and concert tickets, but they’re increasingly showing up in unexpected places — namely restaurants. While there’s no formal data yet on how many restaurants are implementing service charges, […]
[BU Today] Professor Leora Lanz and Professor Jonathan Katz Share their Perspective on Why Dunkin’s Revamped Rewards Program Has Angered So Many Customers
SHA faculty on the pitfalls for companies that make changes to their loyalty programs Need a coffee? If you’re a New Englander, there’s a good chance you frequent one of the more than 4,200 Dunkin’s spread across the region. (There are more than 11,0000 worldwide). Those in the know have learned to skip the line […]
[Wallet Hub] Professor Leora Halpern Lanz Shares her Insight on 2022’s Best Winder Holiday Destinations
What is the outlook for the winter travel season? The outlook is positive for folks wanting to travel. Frankly, many folks among my own circle of friends and colleagues traveled last summer and are still traveling currently in the fall, and traveling for longer periods (in weeks). I have taken an informal survey of my […]