Microsoft Outlook

Microsoft Outlook is part of the Office 365 software suite and tools for faculty and staff to handle the following:

  • Send, receive, and manage emails
  • View and edit calendars
  • Manage personal contacts and contact lists

Support Policy

MET IT is responsible for the following:

  • Installation and set up of Microsoft Outlook on BU-provisioned devices
  • Troubleshooting software issues
  • Escalating account and infrastructure issues

The email infrastructure for BU employees is maintained by BU IS&T. Employees should contact us regarding their Outlook issues for basic troubleshooting. MET IT will appraise the situation and involve BU IS&T as required.

As your BU email account is accessible via your BU account, support details can be found on our Accounts page.

Resources

BU IS&T Guides
BU Webmail Portal
Contact Lists
Microsoft Video Guides
Quick Start Guide (Mac)
Quick Start Guide (Windows)
Scheduling Poll
Terrier eDev Training

Frequently Asked Questions

How do I create a shared email account for my department/group?

You may request a departmental/shared account through the Shared Account Creation form. Contact us for assistance.

Why doesn’t my auto-complete show the person/contact list I’m looking for?

The auto-complete feature in Outlook is cached on your computer so it will not automatically update for name changes. To fix this issue:

  1. Open Outlook and click on the File tab at the top.
  2. Select Options from the left sidebar on the following screen.
  3. Select Mail from the Outlook Options menu.
  4. Under the “Send messages” section, click Empty Auto-Complete List.
  5. Click Yes on the prompt.

Your auto-complete is now reset and will not show the out-of-date information.

How do I add my department’s shared account or other important accounts?

If you have the email address and password for the shared account, you may add it to your Outlook by doing the following:

  1. Open Outlook and click on the File tab at the top.
  2. Select Info from the left sidebar, then click Add Account.
  3. In the text field, enter the desired email address, then click Connect.
  4. On the resulting BU login screen, enter the desired email address and associated password.
  5. Select Finish.

The additional account is now added to your Outlook.